Terms & Conditions
In using this website, you accept these terms & conditions.
Disclaimers & Limitations:
The information conveyed on this website is provided on an "as is" basis. To the fullest extent permitted by law, this company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or ommisions in this website and/or the Company's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes without limitation,direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential damages. Certain State Laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
Return & Exchange Policy:
KONOHAWK offers a 30 day money back guarantee on its products. If you are not happy with your KONOHAWK Product, you can return it within 30 days of purchase for a refund*.
*Must be returned in new, saleable condition with original packaging. Shipping & Handling excluded.
Stocks may be exchanged within 30 days of purchase. Stocks must be in new, salable condition with original packaging. Pending inspection upon return, stock will be exchanged for a different unit or model. If exchanged unit costs more, customer will be contacted for payment of the difference. If replacement is lower in price, difference will be credited to customer (shipping and handling charges excluded).
If you receive a defective unit, KONOHAWK will cover shipping costs and issue a return shipping label. Once stock is returned and inspected, a replacement unit will be shipped. Please refer to our warranty policy.
Website Terms & Conditions:
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Online Price & Description Errors:
Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that KONOHAWK will be the final arbiter of discrepancies in the online catalog.
Most Shipments will ship UPS (United Parcel Service) unless otherwise specified. Small items may ship via USPS.
Customers may upgrade to other services within UPS's offerings (e.g. Overnight Shipping, 2nd Air..)
We will ship signature required unless customer asks us not to. In these cases, we are not responsible for lost orders that were shipped NO signature required.